Explanations:

Priority:This is the priority you receive on our network. The higher your priority, the more importance you have on the network. If you have a high priority, you will get faster access all round. If you are on a shaped service, you will also be unshaped first, when the network is quiet.

Contention Ratio: A Contention Ratio is the amount of people that share capacity with you. The lower your contention ratio, the better your overall performance will be.

Which service level will work for me?
The best way to choose a service level that will suit your needs is to consider the following two aspects:
1. How much you wish to spend on your data?
2. What will you be using it for?
An easy way to sum it up is as follows: The more you pay, the more you get. If you are a home user and only perform the basic browsing, emails, a couple of downloads, and play a game or two, Vanilla will be perfect for you. However, if you play in Critical gaming leagues in Multiplayer environments, you would need to consider Gold or Platinum. If you are a heavy downloader, we would suggest you go for nothing less than Silver or higher, as this will deliver the best value for money at the end of the day.