Contacting Us

There are several ways to contact OpenWeb. The suggested method is to email us, at one of our email addresses:

For Sales: admin@openweb.co.za
For Support: support@openweb.co.za
For Account Queries: admin@openweb.co.za

SMS Support Center

For priority support, you can contact our SMS Sales and Support Center.


SMS the word: openweb
followed by your message to 34110. SMS's cost R2
Eg: openweb I forgot my password. My ow num is 5891

We do offer a limited Call Centre at 0861 22 44 66

The call centre only deals with minor queries between Monday to Friday - 08:30am until 16:30pm. All other queries may be forwarded to one of the email addresses above.

For advanced desktop support: 0800 375 375 Option: 2
If you are unable to send email, you can submit your message here instead:
Enter Your OW Number/Name:
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FAQ's & Links

ADSL Usage Tracking / Speed Test
To track your ADSL bandwidth usage on one of our SAIX or Internet Solutions accounts, please use one of the following tools:

To test your download speed, please use our:
Setting Up a Debit Order
In order to authorise us to automatically debit your account each month, we requrie that you submit our Debit Order form. Please select the appropriate format:
Where can I download OpenRouter?
The latest version of OpenRouter is available here.
What is static DNS?
On selected OpenWeb IS ADSL products, the option to enable Static DNS is available for FREE! This means that if your username is jj@openweb.co.za, jj.dns.openweb.co.za will point to your IP. No 3rd-party programs needed! Contact us to enable this service.